Disconnection Policy

• Rummy Spice makes the best effort to ensure that all players are offered an even gaming experience. Should any player face disconnection issues during a game, the following pollicies shall apply.
• Players that are disconnected from the game server during any bets they have committed to the game shall be retained in the game until their turn is up next. Any player that does not reconnect by that time will be dropped and the turn will go to the next player.
• Players must accept the risk of disconnection, and should simply log back in and continue playing as quickly as possible if they are cut off. Rummy Spice does not accept any risk for disconnection of a player.
• As soon as the software detects a disconnection, it will make every attempt to reconnect to the server and return the player to the game table they were seated at. If the internet connection has been lost, there is no possibility that the player may be able to connect at all.
• Rummy Spice reserves the right to alter all policies in this regard and any disputes in this regard will be resolved by management. The decision in this case will be final and binding.
• Every player is allocated a bonus time of 60 seconds every game. If the player disconnects, the server will wait for 60 seconds or the remaining bonus time after the regular time to act. If the player does not reconnect or return to the table within this time, the player will be dropped automatically.

Cancellation Policy

• Rummy Spice, at its discretion, may decide to cancel any tournament without prior notice.
• In the event of a buy-in tournament, the entire amount of the buy-in and fees paid by the user to participate in the tournament will be refunded fully as long as no payouts have been awarded.
• Should a tourney be canceled midway, all refunds will be at the discretion of Rummy Spice based on the following factors.
  • a. If a tourney has had payouts made, then the balance amount will be distributed equally to the remaining players.
  • b. If a tourney has had payouts made, then the payouts will be canceled and the entire amount will be refunded to each player.
  • c. The choice of which option to use will be at the discretion of Rummy Spice at all times.

RummySpice Refund Policy

At RummySpice, we prioritize addressing any accidental or erroneous cash credits promptly. If you encounter such issues, you can request a refund within two weeks of the transaction. We will review your request and, if valid, process the refund to your original payment method within two weeks. Please note that all refund decisions are at the sole discretion of RummySpice.

1. Eligibility for Refund

1.1 Refunds may be issued under the following circumstances:

• Unauthorized Transactions: Evidence of unauthorized transactions or fraudulent activity on your account.
• Processing Errors: Errors during the transaction, such as overcharging or double charging.
• Technical Issues: Technical difficulties prevent access to our services, which we fail to resolve promptly.
• Service Cancellation: Deposits made for services that were not provided or were canceled by us.

1.2 Refunds are generally not provided for:

• Voluntary Cancellations: Services or purchases canceled by you.
• Game Outcomes: Disputes over game results or player performance.
• Cash Game Losses: Losses incurred during cash games or tournaments.
• Policy Violations: Breaches of our Terms of Service or other policies.

2. How to Request a Refund

2.1 To request a refund:

• Contact our customer support team at support@rummyspice.com within a reasonable timeframe from the transaction date.
• Include your account information, transaction ID, a description of the issue, and any relevant evidence.

3. Refund Processing

3.1 After reviewing your request:

• We will determine eligibility based on our Refund Policy.
• Approved refunds will be processed within a reasonable timeframe. The refund method and timing may vary based on the original payment method and other factors.
• Refunds will typically be issued in the same currency and through the same payment method used for the original transaction.

4. Dispute Resolution

4.1 If you disagree with our refund decision:

• You may escalate the issue by contacting our customer support team or submitting a formal complaint through our designated channels.
• We strive to resolve disputes fairly and promptly.

Cancellation of Games

RummySpice is not liable for losses due to game cancellations caused by service outages, technical failures, natural disasters, or other factors beyond our control. Refunds are not available for games canceled under such circumstances.

Online Transactions

Transactions to credit your RummySpice account are handled via third-party payment gateways. RummySpice is not responsible for any transaction denials or rejections as they are governed by the third-party gateway’s terms. We may reverse transactions and refund the amount to the original payment method used.

Responsible Gaming

We promote responsible gaming and take measures to ensure a safe environment:

• Users must be at least 18 years old to create an account or play.
• We employ 24/7 monitoring and anti-fraud algorithms to detect unfair play.
• Collusion detection is implemented in every game.
• Player information is securely stored with high-level encryption.
• Deposit limits are in place to prevent irresponsible gaming.
• KYC verification ensures player protection and game security.
• Alerts are provided for excessive gaming behavior.
• Users can self-exclude from our games for 48 hours to 6 months; this period cannot be reversed once confirmed.

Voluntary Termination of Account

To terminate your account, email us expressing your intention to cease using our services. We will evaluate your request and process account termination and any refund of available balance within 21 working days. Any activity after your termination request will remain your responsibility.

Inactive Accounts and Unused Funds

If your account is inactive for over 365 days with an unused balance, we will send reminders via email and SMS. To reactivate, log in, play, or make a deposit or withdrawal. Failure to activate after reminders may result in forfeiture of your balance at RummySpice’s discretion. Accounts violating our Terms of Service will not receive reminders.

Complaints & Disputes

For any complaints or disputes, contact our customer support team at support@rummyspice.com. Promptly addressing issues will lead to quicker resolutions. RummySpice is committed to resolving complaints and will make every effort to address your concerns. Please note that our decisions on complaints are final and binding, and we expect confidentiality regarding the resolution details.

For more details, please reach us @ PADMANAV INFOTECH PRIVATE LIMITED, Odisha.